CMMI - Services

Maturity Levels: CMMI for Services

The process areas below and their maturity levels are listed for the CMMI for Services model:

Maturity Level 2 - Managed
 CM - Configuration Management
 MA - Measurement and Analysis
 PPQA - Process and Product Quality Assurance
 REQM - Requirements Management
 SAM - Supplier Agreement Management
 SD - Service Delivery
 WMC - Work Monitoring and Control
 WP - Work Planning

Maturity Level 3 - Defined
 CAM - Capacity and Availability Management
 DAR - Decision Analysis and Resolution
 IRP - Incident Resolution and Prevention
 IWM - Integrated Work Management
 OPD - Organizational Process Definition
 OPF - Organizational Process Focus
 OT - Organizational Training
 RSKM - Risk Management
 SCON - Service Continuity
 SSD - Service System Development
 SST - Service System Transition
 STSM - Strategic Service Management

Maturity Level 4 - Quantitatively Managed
 OPP - Organizational Process Performance
 QPM - Quantitative Project Management

Maturity Level 5 - Optimizing
 CAR - Causal Analysis and Resolution
 OPM - Organizational Performance Management

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