Service Management includes a wide variety of services and SharePoint helps to leverage the following capabilities to provide those services.

  • Incident Management

  • SLA Management

  • Task and Work Management

  • Portfolio Management

  • Time Management

  • Workflow and Governance

  • Resource Management

  • Change Management

  • Risk Management

  • Solution Management

  • Problem Management

  • Time Management

  • Reporting and Business Intelligence

  • Document Management

  • Issue Management

  • Cost Management

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